Privacy Policy

1. Who we are

BHARATSCALES (“we”, “us”, or “our”) provides AI automation software, industrial IoT solutions, and related services for manufacturers and industrial operators in India and elsewhere.

Website: https://www.bharatscales.com
Email: [email protected]
Location: India

2. Scope of this policy

This policy applies to personal information we collect through:

• Our website (including contact forms, newsletter signup, and job applications)
• Email, phone, and in-person communications
• WhatsApp Business messaging and related Meta / Facebook platforms we use to communicate with customers and prospects
• Our products and services, where personal data is involved in support or account contexts

This policy is intended to meet transparency requirements for Meta’s WhatsApp Business Platform and related Facebook / Meta business tools.

3. Information we collect

3.1 Information you provide

Depending on how you interact with us, we may collect:

• Name, email address, phone number, company name, and job title
• Messages, enquiry details, and preferences you submit via forms or chat
• Career application details (resume/CV, education, work history, and related information)
• Newsletter subscription email addresses

3.2 WhatsApp and messaging data

When you message us on WhatsApp (or we message you after you have opted in or otherwise engaged with us), we may process:

• Your WhatsApp phone number and display name
• Message content, media, and timestamps you send or receive in that conversation
• Delivery and read status information provided by the WhatsApp Business Platform
• Opt-in / opt-out preferences related to WhatsApp communications

WhatsApp is operated by Meta Platforms. Meta’s own privacy practices apply to their processing of WhatsApp data. We only use WhatsApp messaging to communicate with you for business purposes described in this policy.

3.3 Automatically collected information

When you visit our website, we may automatically collect technical information such as IP address, browser type, device information, pages visited, referring URL, and approximate location derived from IP. We may use cookies or similar technologies for site functionality and analytics.

4. How we use your information

We use personal information to:

• Respond to enquiries, demo requests, and support needs
• Provide, operate, and improve our website, products, and services
• Send service-related or marketing messages where permitted (including email and WhatsApp), and honour opt-outs
• Evaluate job applications and manage recruitment
• Maintain security, prevent fraud or abuse, and comply with legal obligations
• Analyse aggregate usage to improve our content and offerings

We do not sell your personal information.

5. Legal bases (where applicable)

Where required by law, we process personal information based on one or more of the following: your consent; performance of a contract or steps prior to entering a contract; our legitimate interests (such as responding to business enquiries and securing our systems); and compliance with legal obligations.

6. Sharing of information

We may share personal information with:

• Service providers who help us operate our website, forms, hosting, analytics, email, or messaging workflows (for example automation and hosting providers), under appropriate confidentiality obligations
• Meta / WhatsApp, as necessary to deliver and receive WhatsApp Business messages through their platform
• Professional advisers and authorities when required by law or to protect our rights and safety
• Business successors, in connection with a merger, acquisition, or similar transaction, subject to this policy or equivalent protections

We do not share your WhatsApp or contact details with unrelated third parties for their own marketing.

7. WhatsApp communications and your choices

If you contact us on WhatsApp or agree to receive messages from us:

• We will use that channel to respond to your queries and, where appropriate, share relevant product or service information
• You can opt out of WhatsApp messages at any time by replying STOP (or a similar clear opt-out instruction) or by emailing us at [email protected]
• After you opt out, we will stop promotional WhatsApp messages; we may still send essential messages if needed to complete an existing request you initiated

8. Data retention

We retain personal information only as long as needed for the purposes described in this policy, including to provide services, resolve disputes, meet legal or accounting requirements, and maintain security records. Retention periods vary by context (for example, enquiry records, recruitment files, and WhatsApp conversation logs).

9. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure; we encourage you to use strong passwords and protect your devices when communicating with us.

10. International transfers

Our service providers or platforms (including Meta / WhatsApp) may process data in countries other than India. Where we transfer personal information internationally, we take steps appropriate to the circumstances and applicable law to protect that information.

11. Your rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or update of inaccurate information
• Request deletion of your personal information, subject to legal retention needs
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing, including marketing communications

To exercise these rights, contact us at [email protected]. We may need to verify your identity before fulfilling a request.

12. Children’s privacy

Our website and services are directed to businesses and professionals. We do not knowingly collect personal information from children under 18. If you believe a child has provided us personal information, please contact us so we can delete it.

13. Third-party links and platforms

Our website may link to third-party sites or services. Their privacy practices are governed by their own policies. Messaging on WhatsApp is also subject to Meta’s and WhatsApp’s terms and privacy policies.

14. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of our website or messaging channels after an update means you acknowledge the revised policy. For material changes, we may provide additional notice where appropriate.

15. Contact us

If you have questions about this Privacy Policy or how we handle personal information (including WhatsApp data), please contact:

BHARATSCALES
Email: [email protected]
Website: https://www.bharatscales.com